I have Problems taking my medication

We can provide a variety of systems to help you, some you need to pay for and some are provided by the NHS. For further details ask any member of staff.

Signposting

If you are looking for help in the health or social service sector, we can provide a list of departments that should be able to help. Also we have lists of local and national organisations who can help you

Access?

We do all we can to ensure easy access to all our patients. However if you have any problems getting to our premises or while you are actually in the pharmacy, please do not hesitate to contact a member of staff or call us.

Privacy (Confidentiality)

Embarrassing Problems. If you are even slightly embarrassed we can chat about your problem in our private room. We appreciate your concerns and having” heard it all before” we will give you objective advice.

Disposing of unwanted medicines

These days it is very important not to throw any unused medication down the loo or in the bin. To help you get rid of this problem, your local pharmacy will accept any medication except needles or other sharps. Just drop it in next time you are passing. We regret that unwanted medicines cannot be accepted from nursing homes.

Specialist services

Our pharmacy will now provide a variety of specialist services to help improve the health of our local community e.g. Care in the Chemist, Smoking Cessation and Helping local schools.

Confidentiality

This Pharmacy complies with the Data Protection Act and the NHS Caldicott code of confidentiality.

Complaints and Compliments

If you have any queries or comments about any aspect of this pharmacy (good or bad!) please do not hesitate to let us know. Please telephone the pharmacy concerned and speak to the manager or use the contacts section of this website. We will inform you of how you can take your complaint further to the relevant Primary Care Trust as part of our response.

Violent customers

Our staff try hard to give you a good service, but if anyone shows signs of violence or aggression to any of our staff, we reserve the right to refuse to provide any NHS services to them.

When we are closed

When the pharmacy is closed, health advice and information, including details of other local health services, is available round the clock from: NHS Choices In an emergency you can Call: 111

Other Questions

Should you have any other questions, then please do get in touch. We are always happy to help, and only an email or telephone call away